Team Room Design, LLC will not grant a refund, credit your account, or replace a printed product unless
- The product was misprinted
- The product was damaged (excluding damages during delivery)
- The product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
Team Room Design, LLC has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product.
In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem to TRD via email at firstname.lastname@example.org within 30 days of delivery.
If an order is returned to Team Room Design HQ due to improper shipping address during checkout, and free shipping was selected, buyer will then need to pay shipping to the corrected address.